What's going on

24May 2017

What it means for us and you 
We work with many advice firms and are continually looking at ways we can improve our internal processes and ultimately the service we offer our clients.  By being awarded the ISO 9001-2015 Certification our current and future clients can be assured that they are working with a company who continually strives for efficient working practices and professionalism.  We always want to ensure the service we provide is of the highest quality and have a clear desire to exceed our clients expectations.

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13Oct 2016

Word Cloud Business TransformationI could start this blog with a tried and tested quote about change but I suspect you have heard them all before.  What I hope will be of more interest is a framework for planning strategic change in your business.

Having worked on many change initiatives I have found that there are some consistent components to achieving success.

Introducing the 7M’s!

 

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17May 2016

No matter what you are selling, your website needs to truly reflect your branding and your values.

Your website is an online version of your business and can often be the first interaction a prospective customer has with you.  If your office is modern and fresh but your website hasn’t been updated for the last 5 years then it may be time to re-look at how it is helping you get more business.

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17Dec 2015

In over 25 years working with Financial Advisers I have seen a plethora of new hardware come and go. From the first bulky Toshiba laptops to Microsoft’s first attempt at a touch interface using a stylus. None seemed to really capture the imagination of Advisers or particularly meet their needs. But is that about to change? Apple have recently launched the iPad Pro, which could be the killer piece of hardware for the Adviser community.

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05Nov 2015

The activities in your business that have a detrimental impact on quality, increase the risk of error and reduce efficiency are not always apparent.  Visualising and analysing business processes will reveal your “hidden factory”.

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07Oct 2015

Any business that implements a clear marketing plan will dramatically increase their chances of profitably selling more of their services. It should also stop businesses wasting time on ad-hoc marketing initiatives that do not support the overall business objectives.

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21Jul 2015

The pace of the adviser technology market is moving faster than ever as the focus shifts to putting technology in the homes and hands of their clients.

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22May 2015

Having a clear technology strategy is key in providing a clear and consistent client service and knowing where and how technology fits together for financial adviser businesses can be a challenge. In this piece I will outline a simple framework to help make sense of the market and create a vision of what good looks like.

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21Apr 2015

This month saw one of the most significant changes in the history of Pensions. Much has been be written about the merits of providing investors with this greater flexibility and the concerns about potential scams. The focus for this piece is on what Adviser practices should being doing to ensure their operating model is optimised to manage this market development.

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Focus on features

16Sep 2016

For every business, be it advising on clients’ wealth and financial planning or making widgets, the consistent use and application of business processes are critical.  This is particularly true for businesses subjected to intense regulation such as financial advice and planning.

It should have been a major surprise when the FCA publised its findings into investor suitability failings in its thematic review last December.  I say should have been because we now expect to see better outcomes from such reviews, given the change that taken place within the advice landscape.

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17Jun 2016

An article published in the Sunday Times recently, highlighted a new wave of fraud that targets professional firms and their clients. ‘Who really sent that email?’ focuses on the increasingly sophisticated tactics used by con artists to delete, intercept and impersonate firms to steal money. Banks are now taking a hard line, saying that they cannot be held responsible for the lack of security on client email accounts.

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04Feb 2016

Enterprises need to be agile and tuned to their customers’ needs. Apps have proven they can be transformative technology that no business can ignore. Dan Richards, Head of Client Services at Insight Group, shares his thoughts about the importance of integrating this technology in an Adviser business. 

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24Mar 2015

Our contributor this month is Jon Pittham from ClientsFirst.

In the battle for the attention of your existing and prospective clients, what are you doing to stand out? How are you making sure that your marketing communications are jumping out of peoples’ inboxes, getting read and having an impact? In short, how can you make sure that you matter?

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12Feb 2015

This month Simran Sangha from Sammedia shares some thoughts on the increasingly important topic of adding value to your client relationships through an appealing online offering.

What’s your client engagement strategy? Do you have one? Does it include an online strategy?

Does it involve your client reading complicated valuation reports and looking at graphs of their sector breakdown?

Guess what: It’s not really that engaging is it!

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